Help & FAQ
A few things to know.
Answers about shipping, set savings, materials, sizing and orders.
How do the set savings work?
Mix and match any pieces. Two or more pieces ship free in the US, and three or more also get 15% off. Any single order of $59 or more ships free too. Savings apply automatically — there is no code to enter.
When will my order arrive?
For eligible contiguous US addresses, standard tracked shipping is estimated at 5–8 business days after dispatch. This is a carrier estimate, not a guaranteed arrival date, and it does not include processing time, which varies by item. Need it by a certain date? Email us before ordering.
Will it arrive in time for Christmas?
For estimated Christmas delivery, please order by December 3. Holiday carrier volumes and customs checks can cause delays, so earlier is always safer. Orders placed after December 3 are estimated to arrive after December 25.
Is each listing one piece or a set?
Each listing is one item in your selected color unless the title or description says it is a set, such as our 3-piece layered necklace sets. Clothing and styling props in photos are not included, and a photo showing several colors does not mean you will receive all of them.
What are the pieces made of?
Materials are listed on each product page. Gold-tone and silver-tone describe the color of the finish, not solid gold or sterling silver. Pearl-look accents are not natural pearls. Our satin loungewear is polyester satin, not silk.
How do I choose the right size?
Check Details & fit on each product page. Belt total length is not the same as the fastening range. Our satin pajamas use Asian sizing, which often runs about one size small — email us before ordering and we will help you choose.
How do I care for my pieces?
Keep jewelry and hair clips dry and away from perfume, lotion and hairspray. Wipe with a soft, dry cloth and store pieces separately. Spot-clean beauty bags; hand wash satin cold and hang to dry. We do not advertise jewelry as waterproof or hypoallergenic.
How can I track my order?
After dispatch, your shipping confirmation email includes tracking information when available. If tracking is missing or stops updating, contact us with your order number and we will help.
What if my item is damaged, incorrect or defective?
Email yikaroofficial@gmail.com within 7 days of delivery with your order number and clear photos. We do not accept change-of-mind returns, but we will make it right if a piece arrives damaged, defective or incorrect. Please contact us before sending anything back.
Customer support: Monday–Friday, excluding public holidays. We aim to reply within 2 business days.